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We’re Confident in Our Cleanliness

in Our Cleanliness

The health and safety of our staff and guests is our top priority. With guidance from the CDC and other government entities, we are implementing a wide range of new procedures to enhance cleaning and minimize contact.

  • On arrival,

    you’ll notice:

    • New plexiglass at check-in, built to ensure safer interactions between our guests and associates
    • New credit card signature pads, eliminating the need for guests to hand their credit card to an associate
    • New keyless check-in - simply download the app to access your guest room
    • New hand sanitizer stations in the front vestibule and by the elevators
  • In our public spaces,

    you’ll see:

    • Enhanced, regularly scheduled cleaning of our front entrance and patio
    • Housekeeping attendants wearing gloves and masks to wipe down all surfaces, door handles, elevator call buttons, gym equipment, and public restrooms
  • In our guest rooms,

    we have:

    • Introduced new housekeeping cleaning standards and upgrading to a cleaning and disinfecting product that kills 99.9% of viruses and bacteria
    • Continued to target high-touch areas, including TV and remote, telephones, light switches, nightstands, desk, desk lamp and chair, door handles, bathroom fixtures, in-room safe, and mini-bar cabinet and fridge
    • Implemented manager inspections after rooms are cleaned
    • Sprayed all freshly cleaned rooms with an electrostatic spray
  • In addition,

    we’ve added:

    New Houseman Cleaning procedures using an electrostatic sprayer to fog all guest areas overnight, including Daintree rooftop, Isla restaurant, lobby, lower level, executive offices, A&B stairwells, and guest elevators



  • Detailed cleaning with product that kill’s 99.9% of viruses and bacteria
  • Disinfecting of all high touch points
  • Cleaning completed 5x’s per shift


  • Electrostatic Sprayer will used to fog overnight
  • Cleaning supplies upgraded to a product that kill’s 99.9% of viruses and bacteria


  • Hand Sanitizer Station
  • Disinfecting wipes for guest usage
  • Workout equipment are set up for social distancing
  • Disincentive cleaning every 2 hours.

NYC Travel Guidelines

Subject to change without notice according to official regulations

For travelers who were in another state for more than 24 hours:

  • They must obtain a test within three days of departure from that state.
  • The traveler must, upon arrival in New York, quarantine for three days.
  • On day four of their quarantine, the traveler must obtain another COVID test. If both tests come back negative, the traveler may exit quarantine early upon receipt of the second negative diagnostic test.

For travelers who were in another state for less than 24 hours:

  • The traveler does not need a test prior to their departure from the other state, and does not need to quarantine upon arrival in New York State.
  • However, the traveler must fill out New York's traveler form upon entry into the state, and take a COVID diagnostic test four days after their arrival in New York.
  • For more information, visit ny.gov