FAQ
Get familiar with your new favorite NYC hotel. Get to know us with a few of our most commonly asked questions answered below.
Yes, Hotel Hendricks charges a nightly facility fee of $42.46. This fee includes complimentary Wi-Fi in guest rooms and public areas, all local and domestic long-distance phone calls, and access to the 24-hour onsite fitness center.
Hotel Hendricks requires a valid credit card at check-in. A nightly incidental hold of $150 is placed on the card provided. Cash is not accepted for room deposits or incidentals.
Check-in at Hotel Hendricks begins at 3:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out requests are subject to availability.
Yes, Hotel Hendricks is a pet-friendly hotel. One dog up to 40 pounds is permitted per room. A $95 non-refundable pet fee per stay and a $100 refundable pet deposit apply.
Yes, Hotel Hendricks is a 100% non-smoking property. A $250 cleaning fee will be charged if smoking occurs in guest rooms or indoor areas.
Reservations at Hotel Hendricks must be canceled by 3:00 PM EST at least 48 hours prior to arrival to avoid a penalty of one night’s room rate plus tax.
Yes, Hotel Hendricks will accept packages for arriving guests. Packages should be addressed to the name on the reservation and include the guest’s arrival date for proper handling.
Yes, Hotel Hendricks is ADA compliant and offers wheelchair-accessible guest rooms, elevators, and public areas to accommodate guests with accessibility needs.
Hotel Hendricks does not offer onsite parking. Several nearby parking garages are available, including iPark located at 100–10 West 39th Street.
Guests must be at least 21 years old to check in at Hotel Hendricks. A valid government-issued photo ID is required at arrival.
Yes, Pack & Plays are available at Hotel Hendricks upon request and are subject to availability. Please contact the Front Desk in advance to request one.
Yes, Hotel Hendricks features two onsite dining venues: Daintree Rooftop, a popular rooftop bar, and Isla & Co., offering all-day dining and cocktails.